Outsourcing / Technical Support

We can take action on different technologies, punctually or recursively.

Outsourcing / Maintenance Contract and Support

According to your needs, we draw up a Outsourcing Contract defining the area (which services we intervene on) and the response time to incidents. An Outsourcing Contract also gives you a recurent intervention time, for us to do the everyday tasks you It solution requires to keep healthy !

One-off Technical Support / The Libre’s Firefighters !

For one-off operations, a time unit token system is available. Each operation’s duration is recorded as 15 minutes tokens.

Support tokens allow you to contact us in case of incident or for a specific demand needing an adapted answer.

As a Librethic customer, you have a « time credit » account which you can supply to your needs, buying 15 minutes support tokens.

Modus operandi and Delivery examples

We only proceed on GNU/Linux operating systems, and exclusively use open source and Libre software.

- implementation of firewall’s rules ;
- operating system’s upgrade ;
- web server configuration formulti-site environment ;
- operations on databases ;
- wordpress websites migration between hosts ;
- updates of Dolibarr ERP/CRM applications and modules ;
- setup of continued deployment system...

An SSH access to your services (files server, SQL access) will be necessary to carry out the various tasks. All interventions are systematically documented and you can access the reports from your client area.